Privacy Policy
1. Privacy Policy
At Resyfy, we’re serious about the security of the data on our servers and the protection of the privacy of our users. We employ several security professionals who work exclusively on technical and organizational security during operations and further product development. We continually take steps to protect your information against loss, misuse, unauthorized access, unauthorized disclosure, manipulation, or destruction.
As a basic principle, the Swiss Federal Data Protection Act (FADP) applies to processing your personal data. In certain circumstances, for example, if you access our offers from a Member State of the European Union, the European Data Protection Regulation 2016/679 (GDPR) may also apply. The California Consumer Privacy Act of 2018 (CCPA) may also apply if you access our services from the State of California, USA.
Resyfy participates in the IAB Transparency and Consent Framework 2.0 (IAB TCF 2.0 or Framework), an industry standard that allows all participants in the digital advertising market (publishers, advertisers, technology service providers, etc.) to transparently inform end users about the processing of your personal data and to allow you to agree or disagree with it. As a participant in the IAB TCF 2.0, Resyfy adheres to the framework's technical and legal (guidelines) requirements and offers you, the end user, the opportunity to manage your privacy settings via a Consent Management Platform (CMP). Resyfy uses the CMP solutions from OneTrust (Web; CMP ID # 28) and TX Group AG (Mobile Native; CMP ID # 359). This takes you to your personal privacy cockpit, where you can change your privacy settings at any time. These are taken into account and adhered to by all participants in the framework, including Resyfy. You can also find a link to the privacy settings in the footer of our digital products.
This Privacy Policy describes how the data is handled at Resyfy. Please also consult our general data processing terms and your rights and disclosures required by the CCPA.
2. Your data at Resyfy
When you use Resyfy, you send pieces of data to Resyfy; this can be a name, an e-mail address, or information relating to your appointment. Other data is generated implicitly by using Resyfy, e.g., log data. We use this information for internal analytical purposes to improve the product for you. Furthermore, we employ other companies to perform tasks on our behalf and may need to share this information with them to provide services to you. We do not sell your data to third parties.
3. Log data
Resyfy records certain requests and transactions in log files. This log data is used for troubleshooting, statistics, analytics, quality assurance, and to monitor system security and can be analyzed to that end. Resyfy can publish anonymous statistics under the condition that no personally identifiable information can be derived from such statistics.
Resyfy also uses Google Analytics and Google Firebase Analytics (for iOS and Android apps) to compile usage statistics. These services are provided by Space Pencil, Inc. and by Google, Inc., respectively. Their privacy policies can be found at http://www.google.com/privacy and https://firebase.google.com/terms/analytics. Resyfy anonymizes IP addresses before they are sent to Google Analytics.
Resyfy also employs NET-Metrix and AGOF to certify its traffic statistics in Switzerland and Germany. Detailed information (in German) on how this certification works and what information is collected can be found here: NET-Metrix and AGOF. An appendix at the end of the German version of this policy also provides further information on how information is collected for web traffic that originates from Germany.
Resyfy works with Crashlytics, Inc (“Crashlytics”) and Bit Stadium GmbH (“HockeyApp”) to report any bug affecting our iOS and Android Apps. HockeyApp’s software is built into our iOS App, and Crashlytics’ software is built into our Android App. If either app crashes during normal use, the app will send certain information about the incident to Crashlytics or HockeyApp as applicable. This information consists of the device type, OS version, and certain hardware information about your mobile device, and the time of the crash, the state of the application at the time of the crash, and stack traces. The information does not include your IP address or any other information that could be used to identify you or your mobile device individually and does not include any other information from your mobile device. Click here to review Crashlytics’ privacy policy and here for HockeyApp’s privacy policy.
This website is using the Wix chat application, which connects users with Resyfy’s customer support. It will only collect email addresses, names, and phone numbers with users' consent to start a chat. The messages and data exchanged are stored within the Wix application. For more information, please refer to their Privacy Policy.
Resyfy is not using these messages or data other than to follow up on users’ registered issues or inquiries. Your personal data will be processed and transmitted in accordance with the General Data Protection Regulations (GDPR).
4. Cookies
When you use Resyfy, the service can store cookies on your computer. Cookies are little pieces of information that can help identify your browser and store information for future visits, e.g., your language preferences. Resyfy uses cookies to track usage, improve ease-of-use and the overall user experience, and manage advertising inventories.
Most Internet browsers automatically accept cookies. You may, however, configure your browser at any time in such a manner that no cookies are saved on your computer or that an indication always appears when you receive a new cookie.
Resyfy’s services may in principle be used without accepting cookies, although individual functions may thereby be limited.
You can choose to disable cookies, but this may limit your ability to use Resyfy’s service.
5. Social Login
Resyfy employs third-party tools to provide you with the convenience you are used to from elsewhere on the internet to sign in to Resyfy with one click (so-called “social login”). Some of these tools can track your actions when you interact with them. At Resyfy, you can sign in with Google, Microsoft, Facebook, or your email/password. Please refer to the terms of the respective providers for further guidance:
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Microsoft https://privacy.microsoft.com
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Facebook https://www.facebook.com/policy.php
6. Advertising
Advertising is one of Resyfy’s revenue streams. Therefore, Resyfy displays advertisements on some of the services, e.g., on certain web pages or in e-mails. These advertisements can be targeted based on the information that is available to Resyfy, e.g., language, IP address, poll content, etc. This targeting is always an automated process; none of the information used for targeting is analyzed manually or made available to advertising customers. In some cases, Resyfy displays advertisements from Google’s AdSense or AdExchange network. These advertisements can be targeted based on the poll content. Google does not disclose that information and only uses it for the intended purpose. You can review Google’s Ads Privacy Policy here: http://www.google.com/policies/privacy/ads/. Furthermore, you can use Google’s Ads Preferences Manager to configure the right ads settings for you. We also use other third-party advertising companies to serve ads when you visit our Web site. If you want more information about this practice and to know your choices about not having this information used by these companies, please see http://www.networkadvertising.org/managing/opt_out.asp.
Resyfy’s paid services (Premium Resyfy) are ads-free.
7. Outdated and completed polls
You can delete outdated or completed (or, in fact, any) documents manually at any time using the admin link. When deleting a document, that document’s information will be deleted from the Resyfy application databases but may be archived in some other form for internal analytical purposes to improve the product for you. Log data will not be deleted. Should the subscription expire, the deletion rules mentioned above apply to all documents associated to the account after 30 days of expiry.
8. Inactive accounts
Resyfy can delete user accounts if they remain inactive (i.e., not accessed) for 1 year or longer.
9. Unauthorized access
Resyfy implements several mechanisms to prevent unauthorized access to polls, accounts, or other data.
To access a poll, you use the unique link which Resyfy provides and which contains a random access code. This link is an important element in preventing unauthorized access to a document. You should send this link only to authorized people, i.e., the people you wish to participate in your document. User accounts are protected by passwords. You should choose a secure password and ensure its confidentiality to prevent unauthorized access to your account.
10. Inviting from Resyfy
As an option, you can contact and invite people to participate in a poll from Resyfy. In this case, Resyfy needs to know the e-mail addresses of the people to be contacted. You can enter these e-mail addresses in the corresponding form. Resyfy stores these e-mail addresses in your user account for your convenience; Resyfy will be able to offer you the same contacts again the next time you use the service. You can have Resyfy delete all stored e-mail addresses at any time using the corresponding function in your user account.
General remark: Like all other personal information, Resyfy will not share participants’ e-mail addresses with third parties. Resyfy will not send any e-mail communication to participants’ e-mail addresses without a lawful ground.
11. Contacts integration
As an alternative (or complement) to the Resyfy contacts, you can use your existing Google contacts to gain access to the e-mail addresses of the people to be contacted. In this case, you authorize Resyfy to access your Google contacts. Your Google contacts will still be stored at Google. Please note also: The process of accessing your Google contacts is set up (thanks to OAuth) to make sure that Resyfy at no time has access to your Google password.
12. Resyfy integration
You can connect Resyfy with other applications to make the designing process even more accessible and more efficient.
13. Communication between you and Resyfy
If you send Resyfy a message, this message can be stored to process it, compile statistical information, improve our services and support, or get in touch with you.
14. For user surveys and market research
We use your data exclusively to improve the user experience and further develop our products. The results consist solely of aggregated and anonymous data. If you have given your consent, you may also be contacted by other companies, for example, to participate in other user surveys.
15. Payment processing
Resyfy supports the leading payment processing provider, PayPal. You can find their privacy policies here: PayPal. To make payments as easy and user-friendly as possible, Resyfy sends your name and e-mail address to Paypal during a payment process. All this information would be requested by the provider anyway. Resyfy furthermore employs Stripe for credit card payments. You can find the privacy policy here.
16. Location of data
The Resyfy databases are located on cloud servers in Ireland and Frankfurt.
17. Transfer of Personal Data abroad
We are entitled to transfer your Personal Data abroad, including to third-party companies (designated service providers), insofar as this is expedient for the Data Processing described in this Privacy Statement. The recipients will be obliged to protect Your Data to the same extent as ourselves. If the level of data protection in a particular country is lower than that applicable in Switzerland, we will ensure under the contract that the level of protection for your Personal Data is equivalent to that applicable in Switzerland. We shall ensure this through one or more of the following measures:
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by concluding EU Model Clauses with the appointed service providers, cf.
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through the appointed service providers having in place Binding Corporate Rules (BCR) that are recognized by a European data protection authority, cf.
18. Sharing personal information
Resyfy uses personal information according to the Terms of Service and this Privacy Policy.
Resyfy may share personal information with other companies or individuals only in the following limited circumstances: (i) Resyfy has your consent; (ii) Resyfy has good faith that there is a legal obligation to share the data; (iii) Resyfy needs to access or share the data to protect the security of the service or of others users’ data; (iv) Resyfy needs to access or share the data to protect Resyfy’s rights and property or to enforce the Terms of Service.
19. Data retention
We shall only retain your data for as long as is legally necessary or in accordance with the purpose for which they were processed. If we carry out analyses, we shall store your data until the analysis has been concluded. If we store your data on the basis of a contractual relationship with you, these data will remain stored for at least the duration of the contractual relationship and at most for the duration of the limitation periods within which any claims may be brought by or against us, or for the duration of statutory or contractual duties of retention.
20. Legal basis
We shall only process your Personal Data in accordance with principles of data protection and if there is a legal basis to do so. If in furtherance of the establishment or implementation of our contract, it shall serve as the legal basis. Otherwise, we have an interest in continuously improving our Offers, adjusting our Offers in line with your needs, and showing you advertising that may be of interest to you. This is necessary in order to develop our Offers further, as well as to be able to finance and guarantee the security of our Offers. We act on the presumption that our interests are predominant. If you have consented to data Processing, this consent will apply.
21. Right of erasure
In accordance with applicable European legislation, you can delete your account and the events you own from the system in the account section of Sites. It is, however, possible that another user invites or informs you about an event again in the future. If you don’t want this either, we can block your email address.
22. Your rights
You have the right to exercise your data protection rights at any time and to request information as to whether and which Personal Data relating to you has been processed by us. You may also arrange for your Personal Data to be corrected, blocked, or canceled at any time in writing, enclosing appropriate proof of your identity by email.
We reserve the right to exchange correspondence with you in this regard.
Please note that we may be required to retain your Personal Data in part even after a request for blocking or cancellation under the terms of our statutory or contractual retention requirements (such as for accounting purposes) and, in such an eventuality, will only block your Personal Data insofar as necessary for this purpose. In addition, the cancellation of your Personal Data may have the effect that you are no longer able to acquire or use the services registered by you. Under certain circumstances, you have the right to require us to provide you or a third party specified by you with your personal data in a commonly used format.
In addition, you have the right to make a complaint concerning the data processing in question with the competent supervisory authority. You can do this with the supervisory authority at your place of residence, at your place of work, or at the place of the alleged data breach. Your personal privacy cockpit offers you further information on the various systems and providers that we use, as well as the option to change your privacy settings at any time.
23. Contact person
If you have questions regarding data protection, need information, or want your data to be deleted, please contact our data protection office via email.
The contact details for our Data Protection Officer are as follows:
Resyfy Data Protection Officer
Zürich Switzerland
For requests from the EU area, you can contact our representative (art. 27 GDPR):
ePrivacy GmbH Große Bleichen 21 20354 Hamburg Germany
24. Changes
Resyfy reserves the right to update this Privacy Policy at any time. The most current version of this policy is available at resyfy.ai/privacy-policy.